運送政策

Order
Use Desktop/Tablet/Smartphone

After adding all selected products to the shopping cart, you can mouse over the shopping cart icon at the top right corner. Click "Checkout" and you will be directed to "Shopping Cart". Confirm your shopping list, free gifts here and click "Checkout" to proceed.

You cannot change any information for a confirmed order by yourself. If you wish to change the detail(s), please contact our Customer Service by email us to at info@tri-go.com or inbox us @trigo_sportsnutrition at IG for assistance.

Payment
We support Paypal, credit card payment of VISA, MasterCard, American Express. We will not disclose any customer details & transaction record to the third party. Please check our "Privacy Policy" for details.

Delivery
Free delivery is applied on orders HK$500 and over before applying promo code. For orders totaling less than HK$500, $50 delivery fee will be charged per order.

After successfully creating an order on our web store, you can choose home delivery service, SF Store or SF Locker to pick-up. For SF Locker, the order must fulfill the locker pick-up conditions.

Delivery Timeline
Delivery Timelines vary for different products and delivery locations. Most orders are fulfilled within 3-25 days and a more specific estimate is displayed next to the details of every product on the website. Customers are advised to check delivery estimates before adding the product to the cart.

Shipping Methods and Costs
Shipping costs are displayed next to the shopping cart and again, right before the payment. Shipping charges could vary with the selection of product, shipping location and shipping method. We use postal services as well as reputed 3PL companies like DHL to ship orders to our customers. Available Shipping Methods and the corresponding charges are displayed at the time of placing the order. Here are the options that you might see, depending on your location:

Standard Shipping (Always Shown)
Expedited Shipping (If Available)
Global Shipping (For International Shipping Addresses)

Tracking of Packages
We promise tracked shipping on all orders. As soon as your order is shipped, you will receive an email with live tracking information on the email ID provided at the time of placing the order.

Undelivered or Lost Packages
In the event of a failed delivery attempt due to incomplete or incorrect shipping address, or even doorstep refusal, the product will automatically be returned back to our source warehouse. Any re-attempts or refunds will only be actioned after we receive the product and make contact with the customer to investigate the issue. In case your package is lost in transit, the shipping carrier will inform us and we will re-dispatch a fresh shipment.

International Shipping
We offer International Shipping to most countries and you will be able to see the costs once you select the country during the checkout process. As an ecommerce business, we have a global presence and in case the ordered product is not available locally, the order will be shipped from our central warehouse in the USA. International shipments are sometimes subject to special duties and fees that vary by country. At this time, we’re unable to collect payment for international duties and fees at checkout, so you may be required to pay them separately when your order is cleared through customs. We know this is not ideal, and are actively working to provide a better experience for our international customers. Should you choose not to pay or pick up your package, it will be returned to us which can take several weeks. Once the item is received and checked back into our system we will issue a refund. We would like to clarify that in such cases of cross-border shipping, import duties are borne by us and the customer has the right to get such costs reimbursed by contacting us via email and presenting the requisite and valid receipts.

Issues with Shipping and Delivery
Sometimes the carrier might prematurely mark orders as ‘Delivered’ leading to confusion at the customer’s end. In such events, you can either contact us or the carrier directly to resolve the issue. In the unlikely event of a delay in shipping your order, you are allowed to contact us via email and ask for an exact status of your order. We encourage customers to be aware of the delivery estimate before contacting us, so as to verify whether the presumed delay is concerning. We can be contacted on info@tri-go.com

We reserve the right to alter, modify or update the above policy at any point, without serving any prior notice to our customers. Such modifications are usually warranted to accommodate changes in laws and regulations, imposition of shipping restrictions or internal changes in our business.